Refund and Returns Policy for El Tano Wines

Last Updated: 3rd June 2024

At El Tano Wines, we strive to provide you with high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we offer a refund or exchange subject to the following terms and conditions:

1. Eligibility

a. Refund: You are eligible for a refund if you return the product within 30 days of the purchase date.

b. Exchange: We offer exchanges for products of equal or lesser value within 30 days of the purchase date.

2. Condition of Returned Items

a. The item must be in its original condition, unopened, and unused.

b. All packaging, including labels, tags, and seals, must be intact and undamaged.

3. Refund Process

a. To initiate a refund or exchange, please contact our customer service team at El Tano Wines – Phone: 07972351972 – Email: [email protected].

b. Provide your order number and the reason for the return or exchange.

c. Once your return is approved, we will provide you with instructions on how to return the item.

d. Upon receipt of the returned item, we will inspect it to ensure it meets the eligibility criteria.

e. If the return is approved, we will process the refund to your original method of payment or provide you with store credit for an exchange.

4. Shipping Costs

a. The customer is responsible for all shipping costs associated with returning the item unless the return is due to an error on our part or a defective product.

5. Exclusions

a. We do not accept returns or exchanges for perishable items, such as opened bottles of wine, unless they are defective or damaged upon receipt.

b. Customized or personalized items are also not eligible for return or exchange unless they are defective or damaged.

6. Damaged or Defective Items

a. If you receive a damaged or defective item, please contact us immediately.

b. Provide details and, if possible, include photographs of the damaged or defective item.

c. We will provide instructions on how to return the item and will either issue a refund or send a replacement, depending on your preference and product availability.

7. Contact Us

If you have any questions or concerns about our refund and returns policy, please contact our customer service team at El Tano Wines – Phone: 07972351972 – Email: [email protected].

8. Changes to This Policy

We reserve the right to update or modify this refund and returns policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

Thank you for shopping at El Tano Wines. We appreciate your business and are committed to ensuring your satisfaction.